This two-day course designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Adjust to the manager’s role with confidence.
Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
Identify key attitudes that they can develop to enhance their supervisory skills.
Use time management and planning techniques to maximize their success.
Develop a technique for giving instructions that are clear and understood.
Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent
Program Duration: 1 Day
Program Language: English / Arabic
Location: EPSILON TRAINING CENTER | Head Office
|Module 1: Making the Transition|
|Module 2: Responsibilities of a Supervisor|
|Module 3: Behaviors and Attitudes|
|Module 4: Setting Goals|
|Module 5: Planning for Success|
|Module 6: Active Listening Techniques|
|Module 7: Giving Feedback|
|Module 8: Giving Instructions|
|Module 9: Orders, Requests, and Suggestions|
|Module 10: Managing Conflict|
|Module 11: Managing Challenging Situations|
|Module 12: Developing Relationships|