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Course overview

This two-day course designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Course objective

Adjust to the manager’s role with confidence.

Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.

Identify key attitudes that they can develop to enhance their supervisory skills.

Use time management and planning techniques to maximize their success.

Develop a technique for giving instructions that are clear and understood.

Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent

 

Program Duration: 1 Day
Program Language: English / Arabic
Location: EPSILON TRAINING CENTER | Head Office

Course Curriculum

Module 1: Making the Transition
Module 2: Responsibilities of a Supervisor
Module 3: Behaviors and Attitudes
Module 4: Setting Goals
Module 5: Planning for Success
Module 6: Active Listening Techniques
Module 7: Giving Feedback
Module 8: Giving Instructions
Module 9: Orders, Requests, and Suggestions
Module 10: Managing Conflict
Module 11: Managing Challenging Situations
Module 12: Developing Relationships

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