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Course overview

Have you ever wondered why it seems so difficult to talk to some people and so easy to talk to others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life

Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.
Define negotiation.
• Use key success strategies.
Apply different negotiation approaches.
Establish rules that lead to effective negotiation.
Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
Set limits.
• Maintain composure when things get heated.
Collaborate and foster cooperation.
• Remain focused.
Keep an open mind.
• Decide what kind of relationship we wish to foster.
Use additional resources and expertise.
• Keep an open mind.
• Create a sustainable agreement.
• Incorporate everyone’s perspective.
• Gain consensus.”  

 

Course objective

This workshop will help you teach participants how to:
Identify common communication problems that may be holding them back
Develop skills to ask questions
Learn what their non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Enhance their ability to handle difficult situations
Deal with situations assertively
Understand the basic principles of negotiation
Prepare for negotiation
Respond to challenges
Create win-win situations
Develop sustainable agreements

 

Program Duration: 4 Days
Program Language: English / Arabic
Location: EPSILON TRAINING CENTER | Head Office

 

Participants will be granted a completion certificate from Epsilon Training Institute, USA if they attend a minimum of 80 percent of the direct contact hours of the Program and after fulfilling program requirements (passing both Final Exam and Project to obtain the Certificate)

 

Course Outline

Module 1: Creating Positive Relationships

Module 2: Growing Self-Awareness

Module 3: Communication Basics

Module 4: Communication Barriers

Module 5: Asking Questions

Module 6: Listening Skills

Module 7: Body Language

Module 8: Communication Styles

Module 9: Creating a Positive Self-Image

Module10: Frame of Reference

Module11: Techniques for the Workplace

Module12: Assertiveness

Module 13: What is Negotiation?  
Module 14: The Successful Negotiator 
Module 15: Preparing for Negotiation   
Module 16: The Details 
Module 17: Making the Right Impression 
Module 18: Getting off to a Good Start  
Module 19: Creating a Win-Win Situation
Module 20: Exchanging Information     
Module 21: The Bargaining Stage           
Module 22: Inventing Options for Mutual Gain     
      
Module 23: Getting Past No and Getting to Yes
Module 24: Dealing with Negative Emotions   
Module 25: Moving from Bargaining to Closing      
    
Module 26: The Closing Stage
   

 

 

 

 

 

 

Course Curriculum

Module 1: Creating Positive Relationships
Module 2: Growing Self-Awareness
Module 3: Communication Basics
Module 4: Communication Barriers
Module 5: Asking Questions
Module 6: Listening Skills
Module 7: Body Language
Module 8: Communication Styles
Module 9: Creating a Positive Self-Image
Module10: Frame of Reference
Module11: Techniques for the Workplace
Module12: Assertiveness
Module 13: What is Negotiation?  
Module 14: The Successful Negotiator
Module 15: Preparing for Negotiation  
Module 16: The Details 
Module 17: Making the Right Impression
Module 18: Getting off to a Good Start
Module 19: Creating a Win-Win Situation
Module 20: Exchanging Information
Module 21: The Bargaining Stage          
Module 22: Inventing Options for Mutual Gain   
Module 23: Getting Past No and Getting to Yes
Module 24: Dealing with Negative Emotions 
Module 25: Moving from Bargaining to Closing   
Module 26: The Closing Stage 

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