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Course overview

Have you ever wondered why it seems so difficult to talk to some people and so easy to talk to others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life

 

Course objective

 This workshop will help you teach participants how to:

Identify common communication problems that may be holding them back

Develop skills to ask questions

Learn what their non-verbal messages are telling others

Develop skills in listening actively and empathetically to others

Enhance their ability to handle difficult situations

Deal with situations assertively

 

Program Duration: 20 hours
Program Language: English / Arabic
Location: EPSILON TRAINING CENTER | Head Office

 

Participants will be granted a completion certificate from Epsilon Training Institute, USA if they attend a minimum of 80 percent of the direct contact hours of the Program and after fulfilling program requirements (passing both Final Exam and Project to obtain the Certificate)

 

Course Outline

Module 1: Creating Positive Relationships

Module 2: Growing Self-Awareness

Module 3: Communication Basics

Module 4: Communication Barriers

Module 5: Asking Questions

Module 6: Listening Skills

Module 7: Body Language

Module 8: Communication Styles

Module 9: Creating a Positive Self-Image

Module10: Frame of Reference

Module11: Techniques for the Workplace

Module12: Assertiveness

 

 

 

 

 

 

Course Curriculum

Module 1: Creating Positive Relationships
Module 2: Growing Self-Awareness
Module 3: Communication Basics
Module 4: Communication Barriers
Module 5: Asking Questions
Module 6: Listening Skills
Module 7: Body Language
Module 8: Communication Styles
Module 9: Creating a Positive Self-Image
Module10: Frame of Reference
Module11: Techniques for the Workplace
Module12: Assertiveness

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